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News : Nectar Expands its Diagnostic Capabilities Across the Contact Center Network

#contactcenterworld

Phoenix, AZ & Jericho, NY, USA, Feb 4, 2020 -- Nectar Services Corp., a provider in the development and deployment of proactive unified communications and contact center monitoring and performance management software for the voice, video and collaboration market, announced an integration between its Customer Experience (CX) Assurance and Nectar Diagnostics offerings. By coupling the two solutions, contact center operation teams can now benefit from a cohesive solution for automated testing and troubleshooting, reducing discovery and resolution time.

The direct integration of Nectar Diagnostics drives more capabilities into the CX Assurance platform, enabling contact center voice and operations teams to both analyze the quality of the test calls based on network performance, as well as investigate carrier or voice platform signaling issues. 

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"The contact center is high-value to the enterprise, as the customer experience drives the customer behavior, loyalty and revenue. We’ve built a powerful integration between CX Assurance and Nectar Diagnostics to allow contact center operations teams to quickly deep-dive into reports directly from recent test campaigns. This saves hours of work and complicated coordination between contact center, network and operations teams," said Joe Fuccillo, Chief Technology Officer at Nectar. "The combined solutions provide and support a more scalable testing environment as contact centers add feature-rich applications and programs to their customer service centers, driving value throughout the entire business."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Nectar Services Corporation:
Company LogoNectar has been committed to delivering software solutions that empower our partners and customers to improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks. Our flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video and application solutions by providing critical performance information to your executives and technical resources. Armed with this knowledge, you now have the foundation to align your IT initiatives with business objectives, transform your infrastructure, and free up critical resources.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Wednesday, February 5, 2020

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2020 Buyers Guide Customer Relationship Management

 
1.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

2.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

3.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615

4.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250
 

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