Jericho, NY, USA, Nov 22, 2021 -- Nectar Services Corp., a provider in delivering actionable insights for the cloud collaboration and contact center markets, announced Nectar for Zoom, a UCaaS (Unified Communications as a Service) digital experience analytics solution. The solution delivers actionable insights to enterprise IT support and managed services teams to enable effective troubleshooting and user experience analytics, adoption rates and usage trends within the Zoom platform.
Nectar for Zoom brings enterprise-grade visibility to global Zoom deployments and puts usage and quality in context with other mainstream collaboration platforms from Microsoft, Cisco, Avaya and others. "We rely on Nectar to help us deliver great digital experiences for our users on Microsoft Teams and Zoom," said Chris Drass, Vice President Systems Platform Engineering, Mastercard.
"Mastercard is committed to great employee and customer experiences on our technology. High performing collaboration tools are central to connecting our global workforce," said Drass, "from executive reporting on adoption and usage metrics all the way down to troubleshooting and advanced diagnostics for support cases, Nectar gives us the visibility we need to run our operations with confidence."
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Dynamic geospatial dashboards provide location-based views of usage and user experience metrics that enable IT support and managed services teams to drill down on individual users, locations, and sessions to quickly troubleshoot issues. User-based dashboards give support teams full context into an individual user’s devices, client versions and network connections with correlated insights and a real-time health assessment.
The COVID-19 pandemic forced IT organizations to support work-from-home and hybrid work environments. To keep collaboration intact and businesses operating, workforces quickly adopted cloud-based platforms such as Zoom. This shift happened so rapidly that many IT organizations were unable to build out effective end-user support for their cloud-based platforms, making it increasingly complex to deliver a positive digital experience.
"We consistently hear our customers wanting more visibility into the public cloud UCaaS services," said Joe Fuccillo, CTO, Nectar. "Enterprises like MasterCard are serious about providing great digital experiences for their users and understand they need enterprise-grade tools. We’ve built Nectar for Zoom to provides the data and insights their teams need."
Posted by Veronica Silva Cusi, news correspondent
About Nectar Services Corporation:
Nectar has been committed to delivering software solutions that empower our partners and customers to improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks. Our flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video and application solutions by providing critical performance information to your executives and technical resources. Armed with this knowledge, you now have the foundation to align your IT initiatives with business objectives, transform your infrastructure, and free up critical resources.
Published: Wednesday, November 24, 2021
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