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News : Nectar Expands Modern Collaboration Support Portfolio with Zoom Analytics Tool

#contactcenterworld

Jericho, NY, USA, Nov 22, 2021 -- Nectar Services Corp., a provider in delivering actionable insights for the cloud collaboration and contact center markets, announced Nectar for Zoom, a UCaaS (Unified Communications as a Service) digital experience analytics solution. The solution delivers actionable insights to enterprise IT support and managed services teams to enable effective troubleshooting and user experience analytics, adoption rates and usage trends within the Zoom platform.

Nectar for Zoom brings enterprise-grade visibility to global Zoom deployments and puts usage and quality in context with other mainstream collaboration platforms from Microsoft, Cisco, Avaya and others. "We rely on Nectar to help us deliver great digital experiences for our users on Microsoft Teams and Zoom," said Chris Drass, Vice President Systems Platform Engineering, Mastercard.

"Mastercard is committed to great employee and customer experiences on our technology. High performing collaboration tools are central to connecting our global workforce," said Drass, "from executive reporting on adoption and usage metrics all the way down to troubleshooting and advanced diagnostics for support cases, Nectar gives us the visibility we need to run our operations with confidence."


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Dynamic geospatial dashboards provide location-based views of usage and user experience metrics that enable IT support and managed services teams to drill down on individual users, locations, and sessions to quickly troubleshoot issues. User-based dashboards give support teams full context into an individual user’s devices, client versions and network connections with correlated insights and a real-time health assessment.

The COVID-19 pandemic forced IT organizations to support work-from-home and hybrid work environments. To keep collaboration intact and businesses operating, workforces quickly adopted cloud-based platforms such as Zoom. This shift happened so rapidly that many IT organizations were unable to build out effective end-user support for their cloud-based platforms, making it increasingly complex to deliver a positive digital experience.

"We consistently hear our customers wanting more visibility into the public cloud UCaaS services," said Joe Fuccillo, CTO, Nectar. "Enterprises like MasterCard are serious about providing great digital experiences for their users and understand they need enterprise-grade tools. We’ve built Nectar for Zoom to provides the data and insights their teams need."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Nectar Services Corporation:
Company LogoNectar has been committed to delivering software solutions that empower our partners and customers to improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks. Our flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video and application solutions by providing critical performance information to your executives and technical resources. Armed with this knowledge, you now have the foundation to align your IT initiatives with business objectives, transform your infrastructure, and free up critical resources.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Wednesday, November 24, 2021

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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