News : Nectar Launches Customer Experience Testing and Monitoring Services
Jericho, NY, USA, Sept, 2019 -- Nectar Services Corp., a provider in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, announced it now offers an approach to customer experience assurance testing and monitoring for contact center and IVR teams with the launch of Nectar Customer Experience (CX) Assurance.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
CX Assurance builds on Nectar’s core products for platform, network and endpoint operations for UC with cloud-based CX testing built for enterprise-grade contact center and IVR operations. CX Assurance offers a complete suite of capabilities including auto-discovery, voice recognition and simulation, dynamic call automation and load testing to enable contact center DevOps teams to launch new platforms and configuration changes in less time and with more confidence.
"Nectar is increasingly applying our expertise in UC monitoring, diagnostics and reporting into the contact center, where customer experience testing is critical," said Tom Tuttle, SVP, UC Strategy and Global Alliances at Nectar. "In many contact center environments, organizations have been forced to rely on complex and expensive legacy platforms to test their environments for potential customer experience issues in IVR and Contact Center routing. Nectar is excited to offer a new alternative for automated CX testing that offers both superior functionality and industry-leading cost efficiency."
Posted by Veronica Silva Cusi, news correspondent
Source: Nectar Services Corp
Today's Tip of the Day - Use Of IVR
More Editorial From Nectar Services Corporation
About Nectar Services Corporation:
Nectar has been committed to delivering software solutions that empower our partners and customers to improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks. Our flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video and application solutions by providing critical performance information to your executives and technical resources. Armed with this knowledge, you now have the foundation to align your IT initiatives with business objectives, transform your infrastructure, and free up critical resources.
Published: Tuesday, September 17, 2019
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...