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News : Nectar Services Applauded by Frost & Sullivan

#contactcenterworld, @Frost_Sullivan

Santa Clara, CA, USA, Sept, 2019 -- Based on its recent analysis of the global market for proactive network management and monitoring solutions for enterprises, Frost & Sullivan recognizes Nectar Services Corp with the 2019 Global Customer Value Leadership Award for enabling support for cloud, hybrid, and on-premises platforms. Its solution's interface provides support for enterprise IT operations with session health correlation across the platform, network, and endpoint environments. 

"To address recent industry transitions, such as the increased use of cloud-based platforms, the company leveraged its expertise in the area of unified communications and collaboration to develop Nectar 10. In particular, Nectar 10 offers best-in-class management across multi-vendor collaboration ecosystems effectively," said Rohan Thomas, Industry Analyst at Frost & Sullivan. "Built from the ground up, Nectar 10 improves on the company’s flagship unified communication management platform, also know as UCMP, enabling stronger real-time visibility, troubleshooting, and reporting for modern collaboration environments. Nectar 10 also allows existing customers to migrate from the legacy UCMP to the new platform seamlessly with an add-on approach rather than a rip-and-replace method."

"The company built a team of expert professionals, based in the United States, the United Kingdom, India, and other regional markets to handle queries from customers. It adds a personal touch with customizable solutions that match the customer’s operations environment. It simplifies call quality measurement and overall user satisfaction rates, allowing customers to make prompt decisions with reliable information," noted Thomas. "By developing solutions for well-known platforms from Cisco, Microsoft, and Avaya, Nectar has positioned itself as one of the most recognized brands in the market."

"Nectar is honored to be recognized by Frost & Sullivan and receive this leadership award. Where traditional solutions offer broad, generic solution sets, we’ve purpose-built Nectar 10 to address the specific, session-based nature of voice, video and real-time communications services," said David Giangano, Chief Executive Officer at Nectar. "So, in addition to simplifying the deployment and management of UC networks, Nectar is ensuring that IT operations teams have the right tools to optimize user experiences across communications environments."

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.

#contactcenterworld, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: Nectar Services Corp


About Nectar Services Corporation:
Company LogoNectar has been committed to delivering software solutions that empower our partners and customers to improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks. Our flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video and application solutions by providing critical performance information to your executives and technical resources. Armed with this knowledge, you now have the foundation to align your IT initiatives with business objectives, transform your infrastructure, and free up critical resources.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Monday, September 30, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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