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News : Nectar Services Applauded by Frost & Sullivan

#contactcenterworld, @Frost_Sullivan

Santa Clara, CA, USA, Sept, 2019 -- Based on its recent analysis of the global market for proactive network management and monitoring solutions for enterprises, Frost & Sullivan recognizes Nectar Services Corp with the 2019 Global Customer Value Leadership Award for enabling support for cloud, hybrid, and on-premises platforms. Its solution's interface provides support for enterprise IT operations with session health correlation across the platform, network, and endpoint environments. 

"To address recent industry transitions, such as the increased use of cloud-based platforms, the company leveraged its expertise in the area of unified communications and collaboration to develop Nectar 10. In particular, Nectar 10 offers best-in-class management across multi-vendor collaboration ecosystems effectively," said Rohan Thomas, Industry Analyst at Frost & Sullivan. "Built from the ground up, Nectar 10 improves on the company’s flagship unified communication management platform, also know as UCMP, enabling stronger real-time visibility, troubleshooting, and reporting for modern collaboration environments. Nectar 10 also allows existing customers to migrate from the legacy UCMP to the new platform seamlessly with an add-on approach rather than a rip-and-replace method."

"The company built a team of expert professionals, based in the United States, the United Kingdom, India, and other regional markets to handle queries from customers. It adds a personal touch with customizable solutions that match the customer’s operations environment. It simplifies call quality measurement and overall user satisfaction rates, allowing customers to make prompt decisions with reliable information," noted Thomas. "By developing solutions for well-known platforms from Cisco, Microsoft, and Avaya, Nectar has positioned itself as one of the most recognized brands in the market."

"Nectar is honored to be recognized by Frost & Sullivan and receive this leadership award. Where traditional solutions offer broad, generic solution sets, we’ve purpose-built Nectar 10 to address the specific, session-based nature of voice, video and real-time communications services," said David Giangano, Chief Executive Officer at Nectar. "So, in addition to simplifying the deployment and management of UC networks, Nectar is ensuring that IT operations teams have the right tools to optimize user experiences across communications environments."

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.

#contactcenterworld, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: Nectar Services Corp


About Nectar Services Corporation:
Company LogoNectar has been committed to delivering software solutions that empower our partners and customers to improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks. Our flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video and application solutions by providing critical performance information to your executives and technical resources. Armed with this knowledge, you now have the foundation to align your IT initiatives with business objectives, transform your infrastructure, and free up critical resources.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Network Usage Guidelines

Read today's tip or listen to it on podcast.

Published: Monday, September 30, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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