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News : Need Help? Maui United Way Creates 211 Helpline Position for Maui Nui

#contactcenterworld

Maui, HI, USA, Nov 25, 2020 -- With many people needing assistance due to the ongoing COVID-19 pandemic, Maui United Way has created a 211 helpline position that is dedicated to serving the community of Maui Nui.

211 is a free, confidential referral and information helpline and website that connects people of all ages from all communities to the essential health and human services they need. It is available 24 hours a day, seven days a week. To access 211 online, visit AUW211.org.

The 211 helpline position for Maui was created in partnership with Hawaii Community Foundation, Aloha United Way, County of Maui-Workforce Development and Nuestro Futuro Foundation.

The statewide 211 Resource line is centralized in Oahu and has served the entire state for many years. Since the start of the pandemic in March, the call volume has increased by more than 500 percent.

This Maui Nui 211 position will alleviate the volume from Maui County callers. This is the first outer-island 211 position but there is hope that it will open the door to having 211 positions for the Big Island and Kauai.

"As this crisis continues, needs are growing and changing on a daily basis," said Maui United Way President and CPO Nicholas Winfrey. "Maui United Way is working diligently with our partners and the community to fill the gaps in the best way we can. By creating this position, our hopes are to alleviate some anxiety within our community and connect the resources available with those that need it most."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://mauinow.com


Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Friday, November 27, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

6.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

7.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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