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News : Need Help or Report a Complaint? Dial 122 in Quezon City

#contactcenterworld

Manila, Philippines, Mar 29, 2023 - QCitizen Helpline 122 now offers more than just an emergency hotline.

Helpline 122 started as an emergency hotline in 2016, but now it also takes complaints and feedback from residents and visitors to improve further the services of the Quezon City government.

"We hope that through our reinforced Helpline 122, we can encourage QCitizens to participate and air their concerns on the city’s affairs for us to improve and provide value-added public service," Mayor Joy Belmonte said.
In addition, it has a non-voice counterpart, helpdesk@quezoncity.gov.ph.

Helpline 122 offers various services, including emergency assistance, COVID-19-related services, social services assistance, and reporting of domestic violence. Additionally, a new ticketing system has been implemented to consolidate all the cases and details of the reports, ensuring that every complaint is appropriately addressed.

Carlos Verzonilla, Action Officer of the Quezon City Citizen Services Department, confirmed that the city manages contact center Helpline 122 24/7, from Mondays to Sundays.

"Aside from the call taker agents reporting physically in our office, we have also activated our centers’ work-from-home setup so that we can accommodate more calls and emails," Verzonilla said.

The hotline and official email serve as additional feedback channels where citizens can report allegations of inefficient and corrupt practices within the city’s jurisdiction.

The Quezon City Police District and Bureau of Fire Protection also have direct lines integrated into Helpline 122 to ensure the implementation of their three-minute response time policy.

Belmonte’s 14-point agenda emphasizes the need to "listen to our citizens and understand what they need." The enhanced Helpline 122 is a realization of this agenda, providing better public service to the residents and visitors of Quezon City, she said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://newsinfo.inquirer.net


Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, March 31, 2023

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2024 Buyers Guide Inbound Call Handling Services

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Answer-4u

Telephone Answering Services
Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.

Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
(read more)

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)

4.) 
Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

5.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk

6.) 
Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

7.) 
WorkGenda

WorkGenda
WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
(read more)
 

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