Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

News : Neighborhood Credit Union Partners with Interface

#contactcenterworld, @interfaceAI

San Mateo, CA, USA, Dec. 8, 2020 -- Neighborhood Credit Union, based in Dalla, announced that it has embarked on a mission to enable a seamless banking experience over the call center for its members, powered by Interface's Intelligent Virtual Assistant (IVA).

After the launch of this solution, when members call Neighborhood Credit Union's call center, the IVA will instantly help them find answers to their questions and enable Neighborhood CU to provide full service to members 24/7.

Neighborhood Credit Union partners with Interface to transform member experiences

Through this partnership, Neighborhood CU will be enhancing their member experience from digital to AI-first and enable highly personalized and instantaneous engagements with members, leveraging Interface's award-winning AI-powered Call Center.

"Our aim is not only to offer world-class service to our members but also to be able to anticipate member needs & expectations and fulfill them. Through our interactions with members, we have accumulated a rich repository of data through which we have always wanted to create intuitive & personalized experiences for our members. Leveraging Interface's IVA, we will be able to automate data collection and derive insights to provide proactive and personalized service to each and every member of our Credit Union seamlessly. This will also ensure we greatly improve efficiencies across the organization," said Carolyn Jordan, Senior Vice President, Remote Services & Member Development of Neighborhood Credit Union.

On the timing of the project amid the coronavirus pandemic, Jordan said, "We had evaluated the IVA technology a couple of years ago but felt that the technology had not matured yet. But in the light of the pandemic and with the increased stress on the call center, we started re-evaluating to see if the technology had matured. We were pleasantly surprised to find that the technology had reached a critical stage where the impact from the technology would be significant and pretty swift. The IVA will help us overcome the stress on the call center, help us scale rapidly & enable us to continue to exceed the expectations of our members at all times."

On the partnership with Interface, Jordan added, "Interface's deep understanding of the credit union space, a very robust & financial industry-specific product roadmap, world-class managed services combined with a proven track record of delivering value for financial institutions leveraging Intelligent Virtual Assistants made the decision to partner with them easy."

Srinivas Njay, Founder and CEO of Interface adds "With the onset of the pandemic, there are millions of members in financial stress and in need of support. On the other side, financial institutions are overwhelmed with rising member inquiries and are struggling to address these requests. We believe implementing the AI-powered call center is the only way for the majority of financial institutions to provide personalized support to members at scale in a timely manner in such testing circumstances. With the AI-powered call center, we have not only achieved beyond human-level understanding, but we have also enabled the IVA to automate calls, engage members better leading to lower churn & drive revenues through every interaction, thus transforming the call center from being a cost center to a revenue center. We are excited to partner with Neighborhood CU to bring about transformational banking experiences to the vibrant communities they serve while delivering significant value to Neighborhood CU and enabling them to reach new heights"

#contactcenterworld, @interfaceAI

Posted by Veronica Silva Cusi, news correspondent

About Interface:
Company LogoInterface powered Intelligent Virtual Assistants act as an out-of-the-box 'personal bank teller' and help members through every step of the journey – from being a prospect to an active member. Interface's Intelligent Virtual Assistants currently power several Banks and Credit Unions across the world.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Complaints

Read today's tip or listen to it on podcast.

Published: Wednesday, December 9, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Training


Call Centers
Contact Centers
Admin Training
Supervisor Training

Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
PH: +1-773-325-0608

Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page
(read more)
PH: 204-975-6468

OMNI HR Consulting (Pty) Ltd

Human Capital & Organisational Development
Omni HR Consulting provides business and people development solutions through Training and Consulting services.

We work across a number of sectors to provide solutions from both a Skills Development / Business perspective.

Skills Development: accredited & non-accredited learning solutions including Learnerships, RPL solutions and Skills Programmes, including a curriculum for developing future skills.

Business Solutions: are designed to be customisable, relevant and industry-related to support businesses to achieve their strategic objectives and needs.
PH: +27 21 685 9160

Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158


VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
PH: 0217991445

The Forum

Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.

We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.
PH: +44 (0)3331235960

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =