News : Nelnet Enhances Customer Service with OpenText Process Suite
Waterloo, Ontario, Nov. 20, 2014 -- OpenText (NASDAQ: OTEX, TSX: OTC), the global provider in Enterprise Information Management (EIM), announces that Nelnet, a provider in educational loan servicing, payment processing, education planning and asset management, has implemented OpenText Process Suite. Serving as the process management platform for Nelnet, OpenText Process Suite enables the capture, processing and management of student loan borrower correspondence for Nelnet.
Nelnet selected OpenText Process Suite to drive a more automated process, allowing for more control and consistency when dealing with customers, better end-to-end visibility of the process, digital data capture and the ability to continually improve processes, something that was becoming increasingly difficult with the old paper-based processes.
Posted by Veronica Silva Cusi, news correspondent
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Nelnet is a Lincoln, Nebraska-based lending conglomerate that deals in the administration and repayment of student loans.
Published: Friday, November 21, 2014