Vienna, Austria, January, 2017 -- Since January 2017, Competence Call Center (CCC) has been supporting Nespresso Austria in offering its customers an excellent service. In addition to the existing customer service of Nespresso Austria, which has been based in Vienna since 2013, CCC agents now competently support both private and business customers in all their coffee-related inquiries by telephone and e-mail.
"We are very much looking forward to a successful cooperation with Nespresso and to contributing our many years of experience to the demanding customer service of the coffee specialist. High brand identification, intensive product and communication trainings, as well as regular exchanges and training, enable our employees to be ideally prepared for their new task", says Heiner Witte, Call Center Director, CCC.
Richard Paulus, CRC (Customer Relationship Center) Director of Nespresso Austria, says about the new business partner, which was selected in a tender:
"Nespresso Austria brought the CRC from Germany to Austria in 2013 to provide Austrian customers with the best possible service. In order to provide perfect service around the clock, we are now supported by CCC. In the course of the tender, CCC convinced us with a high degree of commitment, professionalism and passion for our brand. Our customers can rely on highest-level service and tailor-made support in every contact with us. "
Posted by Veronica Silva Cusi, news correspondent
About Competence Call Center:
CCC is a BPO companies in the field of Customer Care in Europe and has been offering international customer care solutions for more than 20 years. More than 8.500 service professionals at 22 locations in 11 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 54 international awards, certifications to EN 15838, as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC.
Published: Tuesday, January 24, 2017
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