San Francisco, CA, USA, Sept, 2018 -- UJET, Inc., the solution provider that makes it simple for any company to modern support, announced that Nest Labs, Inc., a Google company and a connected home brand, has implemented UJET's software across its entire contact center network in all languages they support in order to modernize and future-proof its customer support communications.
When selecting UJET, the Nest customer support organization's broad objective was to embrace technology to enhance the customer experience, as well as provide better data and information to the company.
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"At Nest, we want every customer interaction to improve the perception of our brand," said Josh Mooney, digital support manager at Nest. "To meet this goal, we needed an innovative technology partner that was truly advancing customer care communications. After a thorough 43-point evaluation, we selected UJET because of a shared vision of continuous innovation and the simplified agent experience – which translates into a better customer experience."
"Nest understands that in today's digital world, delivering modern support experiences is a key differentiator and competitive advantage for their business," said Anand Janefalkar, UJET founder and CEO. "UJET is disrupting the contact center software industry by optimizing customer communications at every touch point, whether by phone, web or app. We're thrilled to be helping Nest provide exceptional support experiences for its customers. After all, great service not only delights customers and keeps them buying time and again, but also motivates them to enthusiastically recommend your business to others."
Posted by Veronica Silva Cusi, news correspondent
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises.
Published: Thursday, September 27, 2018
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