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News : Nestlé Pakistan Limited Collaborates with Ufone 4G BPO Operations

#contactcenterworld, @ufone

Karachi, Pakistan, Mar 7, 2023 - Nestlé Pakistan Limited, a global food and beverage company, has collaborated with Pakistani telecom services provider, Ufone 4G’s Business Process Outsourcing Operations (BPO Operations) arm to establish a Contact Center solution to provide effective customer services to Nestlé customers.

In addition to voice and non-voice interactions, the Contact Center will also manage social media engagements, for end-to-end consumer support and enhanced customer experience.

Ahmed Kamal, Group Chief Customer Care Officer, PTCL & Ufone, Faisal Rana, Communications Director, Nestlé Pakistan and Abdullah Jawaid, Business Head for Nestlé Waters business were present at the signing ceremony held at Nestlé Pakistan’s head office in Lahore. Senior officials from both organizations were also present at the occasion. The partnering institutions expressed intent to expand and further digitalize services, automate processes, and enhance customer accessibility.

Speaking at the signing ceremony, Ahmed Kamal, Group Chief Customer Care Officer, PTCL & Ufone, said, "We’re excited to partner with Nestlé to help facilitate the company’s nationwide customer base. Nestlé is one of the leading global corporate players and its faith in Ufone’s BPO operations is a testament to the quality, technical soundness, and reliability of our services. We are steadfast in our commitment to providing an efficient and rewarding customer service experience for Nestlé customers."

While signing the MoU, Faisal Rana, Communications Director at Nestlé Pakistan said, "At Nestlé we put our consumers at the heart of everything we do, and our call centre is a key enabler in this direction. We treat it not as just a call handling centre but a business development hub, to create engaging brand experiences for our consumers and drive Trust and Advocacy" He added that innovative consumer engagement services will drive trust for Nestlé as a force for good, accelerate digital transformation of our brands and enable digital commerce growth."

#contactcenterworld, @ufone

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ufone.com


About Ufone:
Company LogoUfone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comprehensive coverage across all the major towns, cities & villages of Pakistan.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Thursday, March 9, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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