Karachi, Pakistan, Mar 7, 2023 - Nestlé Pakistan Limited, a global food and beverage company, has collaborated with Pakistani telecom services provider, Ufone 4G’s Business Process Outsourcing Operations (BPO Operations) arm to establish a Contact Center solution to provide effective customer services to Nestlé customers.
In addition to voice and non-voice interactions, the Contact Center will also manage social media engagements, for end-to-end consumer support and enhanced customer experience.
Ahmed Kamal, Group Chief Customer Care Officer, PTCL & Ufone, Faisal Rana, Communications Director, Nestlé Pakistan and Abdullah Jawaid, Business Head for Nestlé Waters business were present at the signing ceremony held at Nestlé Pakistan’s head office in Lahore. Senior officials from both organizations were also present at the occasion. The partnering institutions expressed intent to expand and further digitalize services, automate processes, and enhance customer accessibility.
Speaking at the signing ceremony, Ahmed Kamal, Group Chief Customer Care Officer, PTCL & Ufone, said, "We’re excited to partner with Nestlé to help facilitate the company’s nationwide customer base. Nestlé is one of the leading global corporate players and its faith in Ufone’s BPO operations is a testament to the quality, technical soundness, and reliability of our services. We are steadfast in our commitment to providing an efficient and rewarding customer service experience for Nestlé customers."
While signing the MoU, Faisal Rana, Communications Director at Nestlé Pakistan said, "At Nestlé we put our consumers at the heart of everything we do, and our call centre is a key enabler in this direction. We treat it not as just a call handling centre but a business development hub, to create engaging brand experiences for our consumers and drive Trust and Advocacy" He added that innovative consumer engagement services will drive trust for Nestlé as a force for good, accelerate digital transformation of our brands and enable digital commerce growth."
Posted by Veronica Silva Cusi, news correspondent
Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comprehensive coverage across all the major towns, cities & villages of Pakistan.
Published: Thursday, March 9, 2023
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