#contactcenterworld, @net2phone, @integraccs
Newark, NJ, USA, Mar, 2022 -- net2phone, a communications-as-a-service provider and subsidiary of IDT Corporation (NYSE: IDT), announced that it has acquired Integra CCS, a contact-center-as-a-service (CCaaS) provider operating in the Americas and Europe.
The Integra platform provides a set of contact center and process features, including omnichannel support, social media integrations, chat-bot communications, workflow management, development tools for tailored contact center solutions and numerous third-party software integrations.
"As the CCaaS and UCaaS markets continue their exceptional growth trajectories, businesses are gravitating to providers who can support integrated communications-as-a-service offerings," said Jonah Fink, CEO of net2phone. "With the Integra CCaaS platform, our powerful UCaaS solutions, and our industry-leading SIP trunking service, we can provide holistic solutions that deliver unbeatable value. Our channel partners in the US, Canada, Brazil and Mexico have begun to introduce these packages and are extremely enthusiastic about their potential."
Sebastián Guttiérez, CEO of Integra, added, "We are truly excited by the synergies with net2phone and are already working to leverage its global channel partner community, communications infrastructure and extensive carrier relationships to penetrate the broader SMB and mid-enterprise CCaaS markets."
"We have acquired a great company with an accomplished team," said Shmuel Jonas, IDT’s CEO. "Integra is an outstanding fit for net2phone. Their innovative offerings are highly synergistic and when harnessed to net2phone’s global sales and channel partner network, we expect them to become a near term, powerful source of growth and expansion. Integra is already cash flow positive and generating near triple-digit revenue growth."
The acquisition of Integra was financed internally by IDT.
#contactcenterworld, @net2phone, @integraccs
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About Net2Phone:
Net2phone is a software/services company whose principal line of business is SIP-based and PacketCable-based VoIP. They were established in 1996. The company merged with former parent company IDT Corp. in a transaction announced March 13, 2006, becoming a wholly owned subsidiary of IDT.
About Integra CCS:
Integra CCS focused on developing solutions to help contact centers to offer better experiences to their customers, in every interaction, through any channel.
uContact is an “All in One” contact center solution that includes ACD, recording, dialers, CRM, Social Networks, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat, Video Call, Gamification and many others features.
With presence in 15 countries of Latin America, USA and Europe, we operate with customers with 5 to more than 1,500 positions, adjusting ourselves to every companys operations, assisting customers to improve their service, increase productivity and reduce costs.adjusting ourselves to every company's operations, assisting customers to improve their service, increase productivity and reduce costs. 
Published: Tuesday, March 8, 2022
| 8.) |  Virtual Phone Numbers (DID) and Business VoIP Phone Service Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed. DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from... (read more) |
| 9.) |  Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall