#contactcenterworld, @net2phone, @integraccs
Newark, NJ, USA, Mar, 2022 -- net2phone, a communications-as-a-service provider and subsidiary of IDT Corporation (NYSE: IDT), announced that it has acquired Integra CCS, a contact-center-as-a-service (CCaaS) provider operating in the Americas and Europe.
The Integra platform provides a set of contact center and process features, including omnichannel support, social media integrations, chat-bot communications, workflow management, development tools for tailored contact center solutions and numerous third-party software integrations.
"As the CCaaS and UCaaS markets continue their exceptional growth trajectories, businesses are gravitating to providers who can support integrated communications-as-a-service offerings," said Jonah Fink, CEO of net2phone. "With the Integra CCaaS platform, our powerful UCaaS solutions, and our industry-leading SIP trunking service, we can provide holistic solutions that deliver unbeatable value. Our channel partners in the US, Canada, Brazil and Mexico have begun to introduce these packages and are extremely enthusiastic about their potential."
Sebastián Guttiérez, CEO of Integra, added, "We are truly excited by the synergies with net2phone and are already working to leverage its global channel partner community, communications infrastructure and extensive carrier relationships to penetrate the broader SMB and mid-enterprise CCaaS markets."
"We have acquired a great company with an accomplished team," said Shmuel Jonas, IDT’s CEO. "Integra is an outstanding fit for net2phone. Their innovative offerings are highly synergistic and when harnessed to net2phone’s global sales and channel partner network, we expect them to become a near term, powerful source of growth and expansion. Integra is already cash flow positive and generating near triple-digit revenue growth."
The acquisition of Integra was financed internally by IDT.
#contactcenterworld, @net2phone, @integraccs
Posted by Veronica Silva Cusi, news correspondent
Net2phone is a software/services company whose principal line of business is SIP-based and PacketCable-based VoIP. They were established in 1996. The company merged with former parent company IDT Corp. in a transaction announced March 13, 2006, becoming a wholly owned subsidiary of IDT.
About Integra CCS:
Integra CCS focused on developing solutions to help contact centers to offer better experiences to their customers, in every interaction, through any channel. uContact is an “All in One” contact center solution that includes ACD, recording, dialers, CRM, Social Networks, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat, Video Call, Gamification and many others features. With presence in 15 countries of Latin America, USA and Europe, we operate with customers with 5 to more than 1,500 positions, adjusting ourselves to every companys operations, assisting customers to improve their service, increase productivity and reduce costs.adjusting ourselves to every company's operations, assisting customers to improve their service, increase productivity and reduce costs.
Published: Tuesday, March 8, 2022
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