Hertfordshire, UK, Oct, 2020 -- Netcall plc, a provider of intelligent automation and customer engagement software, announced the acquisition of Automagica, a Belgium-based provider of AI-powered Robotic Process Automation (RPA) software.
Netcall intends to integrate Automagica’s RPA solution into its Liberty platform as Liberty RPA.
By embedding RPA capabilities in the Netcall Liberty platform, business users are empowered to automate even the most tedious and manual processes on any screen. It complements Netcall’s low-code platform Liberty Create and when combined, can automate a wider range of processes and systems than either type of solution individually paving the way for a powerful Intelligent Automation platform.
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Henrik Bang, Netcall’s CEO commented: "Through the addition of AI-powered RPA to the Liberty platform, we are creating a one-stop shop for process automation and customer engagement, blending low-code, RPA, chatbots, digital messaging and contact centre solutions. This powerful combination will provide businesses with a comprehensive digital transformation toolkit and we are excited by the opportunity this presents."
Posted by Veronica Silva Cusi, news correspondent
Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using our smart, user-friendly and beautifully designed solutions. Create a universal queue and consistently manage service delivery across all channels. Join-up your contact centre’s front and back-office systems and deliver integrated automated workflows that promote first contact resolution. Keep customers informed and reduce inbound contact using proactive outbound messaging. Gain quantifiable visibility and control of volatility. Face each day with confidence, optimise the deployment of your trained and motivated agents. Improve the customer journey with high quality customer interactions, while enjoying lower operating costs. Netcall is proud to serve over 700 organisations. Be empowered to deliver superior customer service any time, any place, anywhere.
Published: Friday, October 16, 2020
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