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News : Netcall Launches AI-powered Contact Centre Solution

#contactcenterworld

Bedford, England, Apr 22, 2024 - Netcall PLC - Bedford, England-based customer engagement software provider - Launches Liberty Converse CX, its next generation AI-powered contact centre solution. "Liberty Converse CX uses a blend of AI and intelligent automation to enhance Netcall's Customer Engagement proposition with a cloud-native contact centre solution, expanding the Group's addressable market and increasing competitive differentiation," Netcall says. It explains that the product strengthens its position in a "growing market."

Chief Executive James Ormondroyd says: "We are pleased to launch our new cloud contact centre solution in continuation of the previously announced investments in Customer Engagement solutions to address growing demand. Meeting the rapidly growing investment focus on AI-powered technologies, Liberty Converse CX enhances our overall proposition in the customer engagement and automation markets."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.marketscreener.com


About Netcall:
Company LogoSeamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using our smart, user-friendly and beautifully designed solutions. Create a universal queue and consistently manage service delivery across all channels. Join-up your contact centre’s front and back-office systems and deliver integrated automated workflows that promote first contact resolution. Keep customers informed and reduce inbound contact using proactive outbound messaging. Gain quantifiable visibility and control of volatility. Face each day with confidence, optimise the deployment of your trained and motivated agents. Improve the customer journey with high quality customer interactions, while enjoying lower operating costs. Netcall is proud to serve over 700 organisations. Be empowered to deliver superior customer service any time, any place, anywhere.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Tuesday, April 23, 2024

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2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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