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News : NetEnrich Chooses IR Prognosis to Power UC Managed Services

#contactcenterworld, @irprognosis

Denver, CO, USA, Dec 4, 2018 -- IR, a global provider of experience management solutions for unified communications (UC) and contact centers, announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and manage their customers’ complex multi-vendor Unified Communications environments to optimize their service delivery operations and deliver the best user experience possible for customers.

To ensure that its UC solutions for its clients deliver the optimal experience, NetEnrich deployed Prognosis for UC Service Provider edition as part of its multi-tenant hosted UCaaS solution. The solution gives organizations deep visibility into their UC enviornment and infrastructure to proactively monitor overall UC solution performance, while enabling rapid identification and resolution of quality or capacity problems with voice and video, before they get out of control and affect user experience broadly.

 

"Prognosis for UC is industrial strength. It’s the Ferrari of toolsets in the UC experience management space," said Dave Dragonetti, VP of Global Sales at NetEnrich. "In my mind, when it comes to enterprise-grade troubleshooting solutions for unified communications and collaboration, Prognosis for UC is a top choice in the marketplace."

"Right now, we have a customer with five different flavors of UC due to acquisitions and other factors," explained Dragonetti. "It’s simply not feasible for them to have a different performance management tool for each of those flavors. The beauty of Prognosis is that it extends across all UC platforms, so the customer has been able to minimize their spend on unnecessary tools. With Prognosis for UC, we can truly deliver on better, faster, and cheaper services for our clients."

NetEnrich is the first to know if one of its customers is experiencing a UC issue, and with Prognosis, it can proactively resolve that problem before the customer is even aware of it. "The more we can take complexity out of the customer experience and resolve problems before there is any real impact, the more we can deliver tangible value and outcomes, while helping our customers transform their business."

"We are thrilled that Prognosis for UC is able to provide so much value to NetEnrich and its customers—and to do it so effectively," said Andre Cuenin, President Americas and Global Alliances at IR. " Organizations can operate and troubleshoot their entire multi-vendor UC environment with confidence, improve UC uptime and quality, improve IT efficiency, reduce costs, and earn users trust with the highest quality experience with Prognosis for UC."

#contactcenterworld, @irprognosis

Posted by Veronica Silva Cusi, news correspondent
Source: IR


About IR:
Company LogoIR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Thursday, December 6, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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