News : Netflix to Close Hillsboro Call Center, Lay Off Remaining 68 Workers
Hillsboro, OR, USA, April 3, 2015 -- Netflix said it has notified the remaining employees of its Hillsboro call center that the facility will close on May 31.
The Los Gatos, California-based company (NASDAQ: NFLX) first announced in November that it would be closing the facility at 3175 N.W. Aloclek Dr., where it employed around 188 workers in a customer call center for its DVD-by-mail service.
Netflix sent a notice to the state Department of Community Colleges and Workforce Development indicating the closure would result in 68 layoffs.
Cliff Edwards, Netflix's director of corporate communications and technology, said a letter has gone out to the final employees with notification of the call center's May 31 closing date.
Netflix opened the call center in 2006, when its DVD-by-mail service was at its peak. The business, though, shifted severely as online streaming became its prevalent mode of content delivery.
Edwards told KOIN 6 in November that call center operations would be relocated to the company's headquarters. "We’re basically trying to centralize the workforce, as our DVD business declines," Edwards told KOIN.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Retention Team
More Editorial From NETFLIX
Netflix, Inc. is a provider of on-demand Internet streaming media available to viewers in all of North America (including Cuba), South America, Australia, New Zealand and parts of Europe (Denmark, Ireland, The Netherlands, Norway, Sweden, Finland, United Kingdom, France, Switzerland, Austria, Belgium, Luxembourg and Germany), and of flat rate DVD-by-mail in the United States, where mailed DVDs are sent via Permit Reply Mail.
Published: Monday, April 6, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...