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News : NetFortris Enhances its Enterprise Contact Center Solution
San Francisco, Nov 3, 2014 -- NetFortris, Inc., a provider in cloud-based voice and data networking solutions, announces two advancements, which enhance security and efficiency in call centers. First, PCI-compliant credit card security functionality within the new NetFortris Enterprise Contact Center solution makes it possible for consumers to use a secure virtual keypad to enter credit card information. The technology shields both the actual credit card digits and associated tones from the agent, making it possible for customers to confidently conduct transactions through call centers.
In addition, NetFortris released intelligent multi-media queueing and further enhancement of its skills-based routing capabilities within its Contact Center solution. These capabilities combine voice, video (WebRTC), Instant Messaging, email, SMS and social media into a universal queue for a truly unified contact center. NetFortris' Enterprise Contact Center breaks down barriers by facilitating swift and efficient communication between agents and customers across all channels.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Queue Settings
About NetFortris, Inc.:
NetFortris provides secure cloud-based voice and data communications solutions, hosted productivity and specialized applications, and business devices to multi-location enterprises. The NetFortris Platform serves as a central core for all NetFortris services, and delivers enterprise-class security, analytics, and integrated management for simple, scalable and highly secure operations. NetFortris is based San Francisco, California, and offers cloud-based communications, networking and application experience.
Published: Tuesday, November 4, 2014