News : NETIA Drives Improved Customer Service and Operational Efficiency with NICE Nexidia Analytics
Hoboken, NJ, USA, Oct, 2019 -- NICE (Nasdaq: NICE) announced that NETIA, a telecom operator in Poland, reported rapid and measurable results from a customer insight initiative over the course of 2019. The telecom operator credits NICE Nexidia Analytics with driving this success, including improving both the effectiveness of interaction evaluations and customer satisfaction with NETIA's contact center service.
NETIA is a telecom company that owns a fixed-line network in Poland.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
NETIA selected NICE Nexidia Analytics to create closer alignment between their frontline activities and overall business goals. With the help of a team of NICE's local partners CCSOFT and ANDRA, NETIA implemented NICE Nexidia Analytics and have already achieved positive results.
Tomasz Dakowski, B2C Managing Director, NETIA, commented: "The NICE solutions are supporting our business transformation and the way we run our daily business. We are now focused more on agent development, with a much clearer picture of our customer interactions, giving us the insight we need to make informed decisions in our daily operations. This maximization of agent effectiveness translates directly into great customer experience, as well as more effective guidance for our sales and operation teams."
John O'Hara, President, NICE EMEA, said: "We are pleased to have been instrumental in NETIA's success in reinventing their customer service in 2019. The telecom operator has been very effective in leveraging the improved visibility and deeper insights provided by NICE solutions to drive process changes, improve agent performance and increase customer satisfaction."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Training Sweetener
More Editorial From NICE Systems
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Monday, October 7, 2019
Saudi Telecom Group is a Saudi Arabia-based telecommunications company that offers landline, mobile and internet services.
|PT. Infomedia Nusantara|
GLOBAL BUSINESS is part of the department Digital CRM Global Business which has a map of the role of developing the BPO market off shore since February 2014. We are present as a solution for company's...
Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comp...