Tel Aviv, Israel & Tulsa, OK, USA, Nov, 2018 -- Neuraswitch and Beyond Verbal announce a partnership and availability of Beyond Verbal’s voice-based Emotion AI engine on Neuraswitch ConnexionsCX customer experience platform for call-centers.
Beyond Verbal’s Emotion AI engine will be integrated into Neuraswitch ConnexionsCX platform to leverage the power of human emotions and behavioral analytics enabling to provide real time recommendations and performance analysis to boost the performance of call centers by improving customer satisfaction and increasing sales.
"We are very excited to partner with Neuraswitch and leverage their extensive experience in the call center space," said Yuval Mor, Co-Founder and CEO of Beyond Verbal. "The combination of Neuraswitch ConnexionsCX platform and Beyond Verbal Emotion AI technology can add advanced capabilities to call centers and significantly improve the customer experience."
Beyond Verbal’s solution complements Neuraswitch approach focused on helping organizations create personalized,memorable experiences that shape relationships. The patented technology behind Beyond Verbal’s voice-based emotion analytics ideally suits to provide emotion metrics and understanding of customers’ satisfaction as well as to enhance Neuraswitch’ recommendation logic and performance measurement.
"The partnership with Beyond Verbal at its core is a partnership to strengthen the ConnexionsCX platform" said Brian Matthews, CEO at Neuraswitch."While utilizing the Beyond Verbal Emotion AI, ConnexionsCX is now able to read the emotional state of customers in real time for call centers. To say we are excited about this and the possibilities is an understatement."
Posted by Veronica Silva Cusi, news correspondent
Neuraswitch was founded by a team of call center professionals who wanted to redefine the customer experience by creating a unique cloud contact center solution with artificial Intelligence built right into the platform.
Published: Tuesday, November 6, 2018
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