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News : Neuraswitch and Beyond Verbal Announce Partnership

#contactcenterworld, @neuraswitch

Tel Aviv, Israel & Tulsa, OK, USA, Nov, 2018 -- Neuraswitch and Beyond Verbal announce a partnership and availability of Beyond Verbal’s voice-based Emotion AI engine on Neuraswitch ConnexionsCX customer experience platform for call-centers.

Beyond Verbal’s Emotion AI engine will be integrated into Neuraswitch ConnexionsCX platform to leverage the power of human emotions and behavioral analytics enabling to provide real time recommendations and performance analysis to boost the performance of call centers by improving customer satisfaction and increasing sales. 


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"We are very excited to partner with Neuraswitch and leverage their extensive experience in the call center space," said Yuval Mor, Co-Founder and CEO of Beyond Verbal. "The combination of Neuraswitch ConnexionsCX platform and Beyond Verbal Emotion AI technology can add advanced capabilities to call centers and significantly improve the customer experience."

Beyond Verbal’s solution complements Neuraswitch approach focused on helping organizations create personalized,memorable experiences that shape relationships. The patented technology behind Beyond Verbal’s voice-based emotion analytics ideally suits to provide emotion metrics and understanding of customers’ satisfaction as well as to enhance Neuraswitch’ recommendation logic and performance measurement.

"The partnership with Beyond Verbal at its core is a partnership to strengthen the ConnexionsCX platform" said Brian Matthews, CEO at Neuraswitch."While utilizing the Beyond Verbal Emotion AI, ConnexionsCX is now able to read the emotional state of customers in real time for call centers. To say we are excited about this and the possibilities is an understatement."

#contactcenterworld, @neuraswitch

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.abnewswire.com


About Neuraswitch:
Company LogoNeuraswitch was founded by a team of call center professionals who wanted to redefine the customer experience by creating a unique cloud contact center solution with artificial Intelligence built right into the platform.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Tuesday, November 6, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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