News : NEURON Launches Altitude-Powered Medical Contact Center
Dubai, UAE, United Arab Emirates, April 7, 2016 -- Altitude Software, a global provider of omnichannel solutions to deliver customer experiences, announced that NEURON, a Third Party Administrator (TPA) for the healthcare industry in the MENA region, has implemented Altitude uCI solutions in its medical contact center to ensure excellence in customer care delivery and handle the growth of its operations in the United Arab Emirates (UAE).
NEURON is currently executing on plans to expand its network of service providers.
The NEURON medical contact center is located in Dubai Silicon Oasis, UAE, and is now powered by the Altitude uCI 8 solution, giving the healthcare industry provider contact center features, including unified agent desktops, voice portals, as well as centralized monitoring, queuing, routing and reporting solutions.
"NEURON continually strives to exceed customer expectations by providing superior service and innovative business solutions in the areas of healthcare and insurance services," said Mohammed Mubarak Al-Mutaiwei, NEURON Chairman.
"We required a solution to unify our medical contact center procedures in order to streamline our service, boost customer and member satisfaction," commented Dr Ali Qasim, Helpline & Policy Manager at NEURON. "We looked comprehensively at the market and selected an Altitude uCI solution because it offered a truly "all-in-one" customer interaction management solution for our Medical contact center. In addition to integrating the contact center in the whole customer experience, Altitude also has a strong local support presence in the United Arab Emirates" he added.
Posted by Veronica Silva Cusi, news correspondent
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Friday, April 8, 2016