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News : Neustar Expands Suite of Contact Center Solutions with the Launch of Email Intelligence

#contactcenterworld, @neustar

Reston, VA, USA, Jan, 2022 -- Neustar, Inc., a TransUnion company, has expanded its suite of Contact Center Solutions with Email Intelligence. This new capability provides additional signals and scores to maximize the impact of the email channel while reducing the corresponding compliance and financial risks.

"With 30% of email addresses changing each year, the risk of emailing a consumer at an email that is no longer accessible jeopardizes contact rates and increases the risk of running afoul of regulations. Having accurate email information has never been more critical to connecting with customers," said Robert McKay, senior vice president of risk solutions for Neustar. "Our intelligence solutions provide each customer’s preferred email address, alternative emails for hard-to-reach consumers, and exactly which emails will be successfully delivered – everything modern organizations need to be successful in an increasingly regulated and omnichannel environment."

A part of the Contact Center Solutions suite, Neustar Email Intelligence is powered by the OneID identity resolution platform, which gives businesses a single holistic, connected view of their customers across all communication channels, both online and offline.

#contactcenterworld, @neustar

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Neustar, Inc.:
Company LogoNeustar, Inc. is a global information services provider driving the connected world forward with responsible identity resolution. As a company built on a foundation of Privacy by Design, Neustar is depended upon by the world’s largest corporations to help grow, guard and guide their businesses with the most complete understanding of how to connect people, places and things. Neustar’s unique, accurate and real-time identity system, continuously corroborated through billions of transactions, empowers critical decisions across our clients’ enterprise needs.
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Monday, January 24, 2022

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2023 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!

2.) 
Pointel

Survey360
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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