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News : Neustar Launches SmartDial with ‘Best Time to Dial’ Decisioning for Outbound Dialers

#contactcenterworld, @neustar

Reston, VA, USA, March 31, 2021 -- Neustar Inc., a global information services and technology company and provider in identity resolution, has launched SmartDial, a decisioning solution that allows outbound dialers to know when to best reach contacts. SmartDial is the first capability available as part of Neustar TRUSTID Decisions — a suite of decisioning solutions offering organizations automated access to optimized customer contact and channel behavior data with seamless integration into existing outreach systems for more effective and systematic outbound communication strategies.

Knowing the best time of day and day of the week to call each consumer, based on when they are most likely to answer, exponentially increases right-party contact rates and decreases operational costs. However, many contact centers struggle to find useful versions of this data or lack the IT support, resources and infrastructure required to implement this data. Neustar SmartDial integrates directly into existing dialer systems to optimize daily contact strategy files with "best time to dial" insights, increasing the efficiency of outbound dialer communications.

"Call center managers are under constant pressure to decrease their centers’ head counts while improving revenue and managing net loss numbers. Add to that the stressors of limited IT support and budgets, and you’ll find that many contact centers are stuck maintaining their current systems and infrastructure instead of innovating," said Robert McKay, senior vice president of risk solutions at Neustar. "The seamlessly integrated predictive insights delivered through SmartDial, and the larger TRUSTID Decisions suite, breaks down these barriers and brings the needed innovation within reach — empowering call center managers to easily implement more effective outbound communication strategies to increase customer satisfaction, operational efficiency and revenue."

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To deliver these insights, SmartDial uses both proprietary Neustar data and customer-sourced data, informed by the company’s relationships with authoritative identity sources.

SmartDial is the first solution available as part of the Neustar TRUSTID Decisions suite and is available to call center managers across various industry sectors, including finance, collections, government, utilities, retail, health care and more. SmartText and SmartEmail TRUSTID Decisions capabilities will follow in the second half of the year.

Additional TRUSTID Decisions features will be rolled out later in the year, including identification of the best customer number (e.g. mobile or landline) to call, predictive insights on the best outreach channel to use (e.g. email, text, landline or mobile), and compliance capabilities to help organizations mitigate their risk of violating provisions of the Telephone Consumer Protection Act and consumer financial protection laws.

#contactcenterworld, @neustar

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.home.neustar


About Neustar, Inc.:
Company LogoNeustar, Inc. is a global information services provider driving the connected world forward with responsible identity resolution. As a company built on a foundation of Privacy by Design, Neustar is depended upon by the world’s largest corporations to help grow, guard and guide their businesses with the most complete understanding of how to connect people, places and things. Neustar’s unique, accurate and real-time identity system, continuously corroborated through billions of transactions, empowers critical decisions across our clients’ enterprise needs.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Thursday, April 1, 2021

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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