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News : Nevada DMV Offices and Call Center Closed, Customers Encouraged to Use Online Services

#contactcenterworld

Carson City, NV, USA, March, 2020 -- The Nevada Department of Motor Vehicles has closed its field offices statewide and many of the centralized services in Carson City, including the call center, effective 5 p.m. Tuesday, March 17. The department has taken the action to help mitigate the possible spread of COVID-19 among state employees, their families, and the general public.

"We know many of our customers are facing deadlines to obtain a driver’s license, vehicle registration or other time-sensitive documents, but the health and safety of our communities must come first," said Director Julie Butler. "We will be releasing further guidance for customers as soon as possible."

The Department’s online services and kiosks remain operational and Nevadans are encouraged to use them.

Visit the DMV website at dmvnv.com for the latest information and a list of available online services.

Examples of online transactions include:

— Vehicle registration renewals (can also be completed at kiosks)

— Registration of vehicles purchased from a Nevada dealer

— Registration cancellation

— Insurance verification and reinstatement

— Driver history printouts

— Duplicate driver’s licenses and registration decals

See DMV Online Services for a complete list.

"We appreciate your patience and continued support as we navigate through this unprecedented situation. The DMV and our staff send wishes for everyone’s health and safety," Butler added.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://carsonnow.org


Today's Tip of the Day - Team Days

Read today's tip or listen to it on podcast.

Published: Friday, March 20, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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