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News : Nevada Hires Call Center to Assist with Unemployment Claims

#contactcenterworld

Las Vegas, NV, USA, April 10, 2020 -- The Nevada Department of Training and Rehabilitation (DETR) announced that it has contracted with a third-party vendor to add workers to support unemployment.

According to a press release from Gov. Sisolak, the call center will add at least 100 full-time operators to boost the unemployment insurance call center capacity.

The release says that the State is working with the vendor on an aggressive timeline for implementation, requiring the call center to be up and running by next week.

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The addition of staff will increase capacity from 75 to more than 200, the release said.

"Nevada is experiencing a period of historic unemployment," the release said. "Over 250,000 Nevadans have already filed for unemployment, with more than 300,000 expected by the end of the week - a 3,887% increase in unemployment claims since 2019."

Nevada is now ranked 9th in the country in terms of states with the largest percentage increase in unemployment claims from January to April 2020, according to the release.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.fox5vegas.com


Today's Tip of the Day - Scripting

Read today's tip or listen to it on podcast.

Published: Monday, April 13, 2020

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2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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