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News : Nevada No. 2 for States Hit Hardest by Robocalls as Scam Calls See Sharp Rise Nationwide

#contactcenterworld

Reno, NV, USA, Jan 6, 2020 -- If you live in Nevada and feel like you’re getting more unwanted robocalls on your phone every day, you’re not imagining it.

Residents of the Silver State received a total of 563 million robocalls in 2019, according to cell phone plan site Let’s Talk. That translates to an average of nearly 16 robocalls per month for every Nevadan.

The number is also enough to secure Nevada the No. 2 spot among states hit hardest by robocalls. Only Maryland gets more robocalls at a rate of about 18 per month for the average resident. Nevadans also filed more than 50,000 complaints to the Federal Trade Commission last year about the unwanted automated calls. Alaskans received the least number of robocalls at about 3.3 calls per month for the average resident.

Nevada isn’t alone in seeing an uptick in robocall activity. The United States saw about 58 billion robocalls in 2019, up by more than 22% compared to the year before. Western states and Eastern coastal states typically topped the list of residents most bothered by robocalling. Besides Alaska and Hawaii, states in the Midwest and central U.S. saw the least amount of robocall activity.

In addition to an increase in activity, robocalls are also becoming potentially riskier for recipients. Scam calls more than doubled their share of all robocalls, accounting for nearly half of all such calls made. Here’s the breakdown of robocall activity by call type:

Scam calls: 45.7%
Alerts and reminders: 22.7%
Payment reminders: 20.3%
Telemarketers: 11.3%

Robocalls have garnered attention from the FTC and lawmakers. Just this Monday, President Trump signed the bipartisan Telephone Robocall Abuse Criminal Enforcement and Deterrence Act. The TRACED Act increases the maximum fine for robocalling to $10,000 per call. It also requires carriers to use anti-robocalling technology called STIR/SHAKEN to better identify such calls.

Here’s a list of the top 10 states that received the most robocalls per resident last year.

Maryland
Nevada
Colorado
Delaware
New Jersey
Arizona
Connecticut
Virginia
Georgia
Oregon

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.rgj.com


Today's Tip of the Day - Call-backs

Read today's tip or listen to it on podcast.

Published: Tuesday, January 7, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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