Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 11 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : Nevada No. 2 for States Hit Hardest by Robocalls as Scam Calls See Sharp Rise Nationwide

#contactcenterworld

Reno, NV, USA, Jan 6, 2020 -- If you live in Nevada and feel like you’re getting more unwanted robocalls on your phone every day, you’re not imagining it.

Residents of the Silver State received a total of 563 million robocalls in 2019, according to cell phone plan site Let’s Talk. That translates to an average of nearly 16 robocalls per month for every Nevadan.

The number is also enough to secure Nevada the No. 2 spot among states hit hardest by robocalls. Only Maryland gets more robocalls at a rate of about 18 per month for the average resident. Nevadans also filed more than 50,000 complaints to the Federal Trade Commission last year about the unwanted automated calls. Alaskans received the least number of robocalls at about 3.3 calls per month for the average resident.

Ring2 Dashboards & Wallboards Free Trial

Nevada isn’t alone in seeing an uptick in robocall activity. The United States saw about 58 billion robocalls in 2019, up by more than 22% compared to the year before. Western states and Eastern coastal states typically topped the list of residents most bothered by robocalling. Besides Alaska and Hawaii, states in the Midwest and central U.S. saw the least amount of robocall activity.

In addition to an increase in activity, robocalls are also becoming potentially riskier for recipients. Scam calls more than doubled their share of all robocalls, accounting for nearly half of all such calls made. Here’s the breakdown of robocall activity by call type:

Scam calls: 45.7%
Alerts and reminders: 22.7%
Payment reminders: 20.3%
Telemarketers: 11.3%

Robocalls have garnered attention from the FTC and lawmakers. Just this Monday, President Trump signed the bipartisan Telephone Robocall Abuse Criminal Enforcement and Deterrence Act. The TRACED Act increases the maximum fine for robocalling to $10,000 per call. It also requires carriers to use anti-robocalling technology called STIR/SHAKEN to better identify such calls.

Here’s a list of the top 10 states that received the most robocalls per resident last year.

Maryland
Nevada
Colorado
Delaware
New Jersey
Arizona
Connecticut
Virginia
Georgia
Oregon

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.rgj.com


Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, January 7, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =