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News : 8x8 Announces XCaaS Cloud Contact Center and Unified Communications Platform Innovations

#contactcenterworld, @8x8

Campbell, CA, USA, Oct 26, 2023 - 8x8, Inc. (NASDAQ: EGHT), an integrated cloud contact center and unified communications platform provider, announced the latest 8x8 XCaaS™ (Experience Communications as a Service™) integrated cloud contact center and unified communications platform innovations for enhanced customer and employee experiences, including AI-powered voice conversational self-service and the ability to elevate contact center interactions to video, further integrations with Microsoft Teams, and 8x8 video meeting enhancements.

New generally available updates for 8x8 Contact Center include:

AI-powered Voice Self-Service Enhances Customer Experiences
8x8 Agent Workspace Enhancements & Video Elevated Customer Support
Customizable Solutions for Customers
Deeper Salesforce Integration
8x8 Webchat Quick Replies
8x8 Supervisor Workspace Enhancements

"At 8x8 we are committed to providing our customers with a customer engagement, communications and collaboration platform that not only offers the highest levels of innovation, but is reliable and easy to use," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "Our highly tailored and seamless integrated cloud contact center and unified communications platform, not only improves employee and customer communications and collaboration, but it does away with disjointed, siloed information and resources. Instead, everyone across the entire organization is empowered to provide the best possible experiences for their customers, regardless of whether they sit in the contact center or elsewhere, which leads to overall happier customers and employees, and positive business growth."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.

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More Editorial From 8x8 Inc.

Published: Friday, October 27, 2023

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