News : New 911 Automated Voice System Will Help Dispatchers Save Lives
Syracuse, NY, USA, Dec 21, 2016 -- For the dozens of employees working inside the Onondaga County 911 call center, time is absolutely critical.
"They have a lot going on," Carl Loerzel, the emergency communications deputy commissioner for Onondaga County, said. "When they're dispatching a call, there's lots of notes going in. They're looking up safety information. They're trying to provide guidance to the units going to the calls."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
But a new voice activation system the county introduced yesterday will make things faster. Now, a computerized voice (similar to Siri on an iPhone), will make actual dispatch calls.
"It's not a huge change, but with technology any change is a change," Loerzel said. "So it takes some time to get used to. Our hope is that people will understand why it's there."
The new system will eventually save dispatchers between five and 30 seconds. Loerzel says during most emergency situations, that time can be absolutely critical.
"So now we're saving that time by having the system dispatch it," Loerzel said. "Every second matters."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Look After Your Agents
About Onondaga County 911 Center:
The Department of Emergency Management continually develops partnerships with emergency response and emergency support agencies within our community.
Published: Thursday, December 22, 2016
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...