News : New 911 Call Center Opens in Denver
Denver, CO, USA, May, 2019 -- A new 911 Denver call center that celebrated its grand opening Wednesday includes updated technology systems, training rooms and increased telephone and computer service storage.
The 43,000-square-foot center at 12025 E. 45th Ave. houses 53 call-takers and dispatchers, an increase from the previous location, which had the capacity to host 44.
"We now have a best-in-class 911 Center that is able to meet the city’s growing demand for emergency services," said Executive Director of Public Safety Troy Riggs.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
911 Director Athena Butler said last year, they managed 1.1 million emergency service calls.
"Based on the population growth forecast for Denver over the coming years, we expect our call volume to increase almost four percent on an annual basis," she said.
Denver City Council approved financing for the center in 2015. The building will also eventually house a new District 5 police station.
The 911 center's previous location at 950 Josephine St. will be used for back-up operations and training purposes.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Engage Your Agents!
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Monday, June 3, 2019