Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : New 999 Call Centre Goes Live
Buckinghamshire, UK, April 29, 2015 -- A new control centre has taken over handling our 999 calls to the fire service in Buckinghamshire.
The centre in Reading replaces the old Aylesbury one and joins up three counties in an effort to save money.
The centre has the tech to pin-point exactly where the caller is and who's nearby to deal with it.
Every fire appliance across the three services has been fitted or upgraded with the latest mobile data terminals which display incidents on a mapping system, enabling fire crews to see their location and that of the incident in real-time.
Mobile data terminals also provide the crews with risk-critical information, such as individual building design and details about any special hazards or unusual processes or manufacturing at a particular location.
To ensure resilience, a non-staffed secondary control room has been created in Kidlington.
In the unlikely event that the primary control room fails or needs to be evacuated, North Yorkshire Fire and Rescue Service will take 999 calls and mobilise resources on behalf of Thames Valley Fire Control Service for the short period of time needed to transfer control staff to Kidlington.
Jason Thelwell, Buckinghamshire Fire & Rescue Service’s Chief Fire Officer, said: "I would to place on public record my thanks to our control room staff, who have consistently provided an excellent service to the community in the face of tremendous pressures and changes in recent years."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
About Buckinghamshire Fire & Rescue Service:
Buckinghamshire Fire and Rescue Service, is the Local Authority Fire Service serving the ceremonial county of Buckinghamshire. It comprises the four districts of Buckinghamshire – Aylesbury Vale, Chiltern, South Bucks and Wycombe – and the unitary authority of Milton Keynes.
Published: Thursday, April 30, 2015