News : New 999 Call Centre Goes Live
Buckinghamshire, UK, April 29, 2015 -- A new control centre has taken over handling our 999 calls to the fire service in Buckinghamshire.
The centre in Reading replaces the old Aylesbury one and joins up three counties in an effort to save money.
The centre has the tech to pin-point exactly where the caller is and who's nearby to deal with it.
Every fire appliance across the three services has been fitted or upgraded with the latest mobile data terminals which display incidents on a mapping system, enabling fire crews to see their location and that of the incident in real-time.
Mobile data terminals also provide the crews with risk-critical information, such as individual building design and details about any special hazards or unusual processes or manufacturing at a particular location.
To ensure resilience, a non-staffed secondary control room has been created in Kidlington.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
In the unlikely event that the primary control room fails or needs to be evacuated, North Yorkshire Fire and Rescue Service will take 999 calls and mobilise resources on behalf of Thames Valley Fire Control Service for the short period of time needed to transfer control staff to Kidlington.
Jason Thelwell, Buckinghamshire Fire & Rescue Service’s Chief Fire Officer, said: "I would to place on public record my thanks to our control room staff, who have consistently provided an excellent service to the community in the face of tremendous pressures and changes in recent years."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - User Queue Choice
About Buckinghamshire Fire & Rescue Service:
Buckinghamshire Fire and Rescue Service, is the Local Authority Fire Service serving the ceremonial county of Buckinghamshire. It comprises the four districts of Buckinghamshire – Aylesbury Vale, Chiltern, South Bucks and Wycombe – and the unitary authority of Milton Keynes.
Published: Thursday, April 30, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...