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News : New Artificial Intelligence Solutions from Indyme - Signatrix Partnership Solve Tough Problems for Retailers

#contactcenterworld

San Diego, CA, USA, Feb. 1, 2021 -- Artificial Intelligence is emerging as a critical tool in the digitalization of brick and mortar retail stores. The rise of machine learning has unlocked a wide array of new applications to enhance the customer experience, optimize costs, and drive automation, especially with respect to in-store visual monitoring & surveillance. AI has both increased the pace of innovation in retail, and dramatically reduced the cost to implement these new and emerging solutions.

Leveraging AI to provide retailers with powerful cost-effective solutions is the goal of a new partnership between Indyme, a provider of customer engagement and active loss prevention technologies, and Signatrix, an AI video analytics and machine learning software developer.

Integrating Signatrix AI software with Indyme Smart Response(R) instant awareness systems provides retailers with new tools that increase sales by intelligently boosting customer engagement and that deter theft through real time identification and awareness of suspicious behavior.

"We and our retail customers are genuinely excited about this new partnership and the many innovative solutions that can be imagined and realized," said Joe Budano, CEO of Indyme Solutions. "Through this powerful combination of Signatrix AI behavior detection and Indyme's instant awareness systems, we now have unprecedented capabilities to unlock the potential of AI to help retailers digitize their physical stores.

"This partnership with Indyme and its technologies not only opens vast new markets but also new applications for Signatrix behavioral analytics AI technology," said Philipp Müller, CEO of Signatrix. "We are clearly opening the door for a whole new generation of cost-effective solutions for a rapidly changing retail environment."

Though the partnership's first product introduction focuses on deterring push-out theft, the companies anticipate future products will benefit other areas of loss prevention as well as customer engagement.

Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Indyme Solutions:
Headquartered in San Diego, California, Indyme is a global leader in customer engagement, active loss prevention, process automation, and compliance. Installed in over 30,000 stores, Indyme technology is helping the world's largest retailers improve in-store performance.
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Today's Tip of the Day - Benefits Of Certification

Read today's tip or listen to it on podcast.

Published: Tuesday, February 2, 2021

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2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

4.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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