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News : New Aselo™ Global Technology Platform Enables Child Helplines to Increase the Number of Children Helped


Palo Alto, CA, USA, April 13, 2021 -- Child helplines are on the front lines of responding to children in crisis, with calls increasing by as much as 50 percent during the pandemic. Modern technology holds the promise of enabling helplines to operate more efficiently and opens up new avenues for children and youth to seek help via social media channels and text messaging. To address these acute needs, Tech Matters, a Silicon Valley-based nonprofit, has launched a new Software as a Service contact center platform, called Aselo™.

Created in partnership with the helpline members of Child Helpline International, Aselo is an open source, customizable platform that supports the entire global crisis response movement, rather than each helpline having to pay to create individual tech solutions. It also integrates new cloud-based tools to increase helpline effectiveness and make remote work by counselors more practical—something that has become essential to accommodate shelter-in-place restrictions because of the pandemic.

"Far too often, children bear the brunt of poverty, abuse, online exploitation and social disruption," said Jim Fruchterman, the CEO and founder of Tech Matters. "Globally, child helplines receive more than 30 million calls annually, but with limited resources and a reliance on voice calls, many of these calls go unanswered, and the real needs of children are far from addressed. Through Aselo, we expect that within five years child helplines will be able to serve 100 million children annually."

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Aselo is the result of a nearly two-year collaboration with helpline members of Child Helpline International, numbering more than 160 helplines in nearly 140 countries. "Tech Matters worked closely with child helplines to fully understand and address their needs," said Patrick Krens, executive director of Child Helpline International. "Aselo can be a critical tool for building the capacity of helplines to better serve the needs of children."

Aselo allows child helplines to communicate with children not just via the phone, but also on WhatsApp, Facebook Messenger, webchat and SMS, where the children of today communicate. By bringing the child helplines to the online platforms, Aselo will strengthen their ability to deal with online exploitation of children. 

"Aselo will transform the way Lifeline Childline Zambia delivers counseling services to its clients and above all improve the operations of the call center," said Florence Nkhuwa, chief executive director of Lifeline Childline Zambia, which just deployed Aselo nationally in February 2021.

"We are hoping to have ease of capturing, better reporting and case management that would allow Childline to increase the quality and standards of our helpline data whilst still rendering a quality service to the children of South Africa," said Dumisile Nala, Childline South Africa’s national executive officer. Childline South Africa is planning on using Aselo starting in April 2021.


Posted by Veronica Silva Cusi, news correspondent

About Tech Matters:
Tech Matters is a nonprofit organization that leverages the power of tech to support social sector innovators and advance large-scale positive social change. As tech nerds for the social sector, we create common ground for systems change solutions, empowering progress on humanity’s most pressing social issues.
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Today's Tip of the Day - Impacts Of Technology

Read today's tip or listen to it on podcast.

Published: Thursday, April 15, 2021

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2021 Buyers Guide Recruitment Products/Services


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
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TactiCall Recruitment Services

TactiCall Recruitment Services
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Recruitment Consulting Services
Assessment Centre Design and Facilitation

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