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News : New Authentication Technology by Eckoh Reduces Identity Fraud in Contact Centres

#contactcenterworld, @eckoh

London, UK, Oct 14, 2021 -- Eckoh’s new technology seeks to address the fraud problem while saving time and increasing security. It allows customers to verify the identity of who is calling them without disconnecting and to share information securely to complete transactions.

The new patents to be granted are for Reverse Contact Centre Authentication. This new technology dramatically improves security and convenience for end customers when receiving unsolicited calls from organisations, helping to prevent them from becoming fraud victims.

When a customer receives a call from an organisation, they cannot know whether the call is legitimate or a scam. In these cases, the caller will likely hang up and dial back on the number they know to be authentic and starts the conversation from scratch. This process is time-consuming for both agent and customer.

Once formally presented, Eckoh will have patents for this technology in the USA, UK and Canada. These patents will complement the existing IP in these same regions for inbound Contact Centre Authentication.

Nik Philpot, Eckoh’s CEO, commented:

"Eckoh has a long heritage of innovation. This new patent extends our extensive patent portfolio and further validates the skill and imagination of our talented team. The importance of creating and owning our IP cannot be overstated. It is critical for customers and partners alike to be confident that their supplier is providing a solution that does not potentially infringe on another’s IP – especially so when it deals with such a sensitive area as security.

We underpin our data and payment solutions globally with technology that is owned and patented by Eckoh. We continue to explore new ways to innovate and tackle the growing and evolving security needs of our clients across the globe."

#contactcenterworld, @eckoh

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Eckoh:
Company LogoEckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal. We’ve an international client base and offices in the UK and US. We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions. Eckoh has been a PCI DSS Level One Service Provider since 2010.
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Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Friday, October 15, 2021

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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