Butte, MO, USA, Sept, 2019 -- Butte’s new call center FCR opened earlier this summer in the Butte Plaza Mall with a staff of about 100. The company is now looking to greatly expand its workforce.
"We need to hire about 230 people by Christmas," said FCR Site Director Stephanie Marshall.
FCR is located in the former JC Penney store and is operating as a call center to help with customer service or tech support through phone calls or online queries. The company is taking applications for full-time and seasonal work.
"The entry level pay is $10.40 an hour. There are four steps of advancement and approximately 20 percent of our work base receives a promotion to a different level, so there are a lot of great opportunities for advancement," said Marshall.
The company says its mission is to have a diverse workforce in a very positive work environment.
"I love coming to work, it’s one of my favorite things, I work with a lot of really awesome people so it’s really exciting," said Site Administrator Kayla Keller.
FCR says it is in need of more employees especially since they’re recently contracted with two major companies.
"These are household names, these are clients that we provide customer service for. One of them is a leader in the videogame industry, well known, and another is a market disruptor in travel gear and luggage," said Marshall.
Officials with the mall are hopeful the added workers will help bring more stores to the shopping center.
Posted by Veronica Silva Cusi, news correspondent
FCR is a provider of outsourced live agent call center and business process solutions.
Published: Thursday, September 26, 2019
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.
Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
|8.)||Teckinfo Solutions Pvt. Ltd.|
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.