News : New Call Center, But No New Taxes in Bowie
May 21, 2014 -- Residents will be getting a new indoor sports facility, increased police presence and a non-emergency call center as part of Bowie’s new approved budget, and it won’t come with any extra taxes for the fifth year in a row — a city record.
The budget’s biggest increases come with a new 24-hour call center that will be housed in the Bowie Police Department, according to the budget. Bowie police said the call center will connect citizens to officers quickly, hopefully cutting down waiting times for non-emergency calls, and the hotline also will allow residents to communicate with city services 24 hours a day.
However, Bowie resident David McGowan said he doesn’t think the call center expenditure is necessary. He said he worried that someone who calls the number with a real emergency would see a delay as they are connected with the city’s 911 center.
"That extra layer could result in someone getting hurt," McGowan said. "At some point, it could create a delay in service."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Call Completion
About Bowie Police Department:
The Bowie City Police Department (BPD) is the primary law enforcement agency for Bowie, Maryland, servicing a population of 54,884 (2004 census estimate) in 16 square miles (41 km2) of the municipality.
Published: Tuesday, May 27, 2014