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News : New Call Center for Bethlehem Area School District Busing in the Works

#contactcenterworld

Bethlehem, PA, USA, Aug 13, 2019 -- A new busing call center will be up and running sometime next week in an an effort to streamline the transportation efforts of Bethlehem Area School District's nearly 13,000 students, according to the head of an Arizona transportation consulting firm hired by the district to deal with busing woes.

After working for the district for about a month, General Manager Jenny Casebolt of the Transpar Group of Tucson, Arizona released details regarding the new call center to the school board Monday evening.

She noted the new center will go into effect one week before the start of the school year and continue two weeks thereafter. Calls from parents regarding issues such as bus passes, time changes, new pickup and drop-off stops and more will be taken from 6 a.m. until 6 p.m. weekdays.

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Casebolt said she would consider the new upcoming school year a successful one if, in addition to hiring and retaining more bus drivers, she's also able to streamline student transportation efforts to athletic events.

The board is considering implementing a transportation employee hiring incentive bonus to hire enough bus drivers to work 93 daily bus routes for 22 district schools and 53 other educational entities.

A $500 sign-on bonus will be paid to current district employees acting as recruiters securing candidates to complete training classes resulting in either a class A or B commercial bus driver's license.

In addition, current commercial driver's license holders new to the district will not only receive the initial $500 sign-on bonus, but also another $500 for driving as either a class A or B driver for a minimum of six months.

According to Mark Stein, chief facilities and operations officer for the district, bus drivers earn just under $21 per hour for part-time work accompanied by health care benefits and union protection.

In addition to the new call center, the district will have 29 new buses in its fleet in the upcoming school year.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.wfmz.com


Today's Tip of the Day - Team Days

Read today's tip or listen to it on podcast.

Published: Thursday, August 15, 2019

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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