News : New Call Center Monitoring Solution Bridges Gap for Cisco UCM Users
Fort Lauderdale, FL, USA, April 4, 2016 -- Metropolis Technologies announced the availability of their new solution for Cisco Call Manager users, QLIVE Call Center Monitoring.
QLIVE empowers supervisors and agents to self-manage with instant feedback on daily call statistics and trends.
Having successfully soft-launched in select markets in late 2015, QLIVE fills a notable gap in the market for Cisco users that rely on the routing capabilities of the CUCM but are not yet at the growth point where investing in the cost and staffing resources to upgrade to UCCX makes sense.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Call Completion
About Metropolis Technologies, Inc.:
For over twenty years, Metropolis Technologies has provided advanced call accounting, 911/emergency management and telemanagement applications for businesses of all types in the US and abroad. Their easy to use applications provide advanced call notifications, toll fraud detection and trunk analysis tools help organizations reduce liability, increase revenue, minimize expenses and boost productivity.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, April 5, 2016