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News : New Call Center Technology Adapts to Visually Impaired Employees
Dec 2, 2014 -- Meeting the needs of employees to access systems is an important consideration for any modern business. Now, cloud-based call enter systems provider TCN is making its technology accessible for the visually impaired.
Its Platform 3 Vocal Vision product is optimized to work with Job Access with Speech (JAWS) technology and allows visually impaired call center agents to effectively navigate TCN's cloud-based contact center suite, helping to improve agent productivity while also creating new employment opportunities for the visually impaired.
JAWS assists computer users whose vision impairment prevents them from seeing screen content or being able to operate a mouse. VocalVision helps the agent navigate Platform 3.0's workflows via hot keys that use JAWS functionality during both incoming and outgoing calls, while audible tones signal the connection of an incoming call.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From TCN
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
Published: Wednesday, December 3, 2014