News : New Call Center to Bring Jobs to Downtown Hamilton
Hamilton, Ohio, USA, March 6, 2015 -- Hamilton may be getting the economic boost it needs with the addition of a call center in the downtown area.
On Feb. 23, city officials announced the center will become a part of the abandoned Elder Beerman building. The center will allow for 682 full time jobs, according to Ohio Gov. John Kasich.
"When you are talking that many jobs, you are not only talking about the residents of Hamilton, but also people who live in our surrounding Butler County communities will benefit as well," Jody Gunderson, director of economic development for Hamilton, said.
Junior James Grove, originally from Hamilton, fell victim to the rundown state of Hamilton. His family’s farm was shut down and when it closed, thousands of people lost their jobs.
"That’s a story that’s common in our region within the rust belt and Hamilton is starting to show signs of succession from the years of crippling economic recession," he said. "Downtown needs jobs especially. This is where the restaurant I work at is located and with this influx of jobs we will have more foot traffic downtown and a larger audience to appeal to."
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Startek USA, INC is a Colorado-based company in charge of opening the new center. Startek will occupy the building that sits on the corner of High and Market streets and has been abandoned since 2009. It is three stories high and about 120,000 square feet.
According to its website, Startek opens centers with programs "dedicated to improving and supporting the communities they are a part of through direct involvement and volunteerism."
Hamilton’s economy has been greatly affected by the recession that began in 2008. According to the governor’s announcement, a state tax credited through Jobs Ohio was paired with local economic development groups in hopes of attracting Startek to Hamilton.
Posted by Veronica Silva Cusi, news correspondent
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StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Monday, March 9, 2015
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