News : New CallMiner Eureka Platform Released
Boston, MA, USA, Nov 2, 2015 -- CallMiner, a provider in customer satisfaction for interaction analytics, demonstrated the latest release of its flagship product, Eureka. The Eureka Fall 2015 release includes enhancements in user experience design, customer journey visualization, root cause analysis, and agent performance management workflows. New and improved capabilities of Eureka Fall 2015 will further accelerate the speed at which organizations can gain the intelligence required to boost contact center performance and deliver better customer experiences.
CallMiner CEO Terry Leahy said, "We are an organization which passionately believes that customer interaction analytics products should have highly intuitive visualization functionality and capabilities that are customer configurable and work right out of the box. We are excited about this release and proud to continue providing thought leadership to the entire industry."
Posted by Veronica Silva Cusi, news correspondent
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CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Tuesday, November 3, 2015