News : New Canaan's Waveny Offers New Helpline
NEW CANAAN, Conn., Nov 22, 2013 -- Waveny LifeCare Network in New Canaan recently launched a new toll-free number to assist older residents requiring professional guidance on elder care.
The "Waveny Cares Helpline" was launched to "field and answer general questions about senior care options, in addition to helping callers navigate local community-based services and resources," according to the release. Representatives noted in the release that the helpline is not designed to handle medical emergency situations.
"This is a mission-driven service that we’re proud to offer the community," Bill Piper Waveny’s chief executive officer, said in the release. "We are committed to developing innovative and helpful resources like the Waveny Cares Helpline that deliver upon our mission, provide education, and utilize our professional staff’s far-ranging depth and breadth of knowledge."
The new number is designed to deliver answers to callers within 24 hours, according to the release.
"We listen carefully, determine the issue, and direct the question to the most appropriate manager or staff member for prompt follow-up," said Piper in the release. "We have a stellar and deeply knowledgeable team here at Waveny, capable of helping a lot of people."
Posted by Veronica Silva Cusi, news correspondent
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About Waveny LifeCare Network:
Waveny LifeCare Network provides a comprehensive continuum of healthcare to serve the growing needs of older adults from all areas.
Published: Monday, November 25, 2013