News : iQor Opens Technical Customer Service Operations in Bydgoszcz, Poland
Bydgoszcz, Poland, Oct 28, 2016 -- iQor, a global provider of customer interaction solutions and product support services, announced that it has officially opened a customer contact center at its Central European product support facility in Bydgoszcz, Poland.
The new co-located center occupies a dedicated, newly built mezzanine level of the 15,400-square-meter facility above current product support operations creating the industry’s first integrated services hub.
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"This expansion fulfills a commitment to reshape service operations and set a new standard for customer experience by integrating both customer and product support in one central services hub," said Hartmut Liebel, CEO of iQor.
"The expansion allows iQor to offer clients the unique capability to provide integrated multi-channel contact center services, technical support and product repair all co-located under one roof," said Peter Sykora, iQor COO, Electronics & Infrastructure. "With the unique real-time exchange of information and knowledge we can achieve through co-location, we can provide our clients with higher agent accuracy, improved customer experience, and lower total cost to serve."
The center adds to the company’s existing European footprint, which includes additional facilities in Poland, Hungary, the Netherlands, the United Kingdom, Russia, and Turkey.
Posted by Veronica Silva Cusi, news correspondent
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iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
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