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News : New College Park Call Center to Bring 570 Jobs
Los Angeles, CA, USA, Dec. 17, 2015 -- A Los Angeles software and outsourcing firm plans to open a call center in College Park next year that it says will employ 570 workers.
VXI Global Solutions, with employees in the U.S., Latin America and Asia, said it outsources call center and other services, and does software development and quality assurance testing.
In a number of job listings online for VXI’s call centers in Tucson and Cincinnati, the company was looking for people to handle customers’ calls for companies like DirectTV, Bob’s Discount Furniture and Digital Home Security.
Terrence Jackson, senior human resources manager for VXI, said the company is hiring for "immediate positions" for both management and non-management workers.
"Our decision to launch a new site in the College Park area was heavily influenced by the tremendous growth that Atlanta is currently experiencing and we want to be a part of the growth and development in the area," he said in a press release.
College Park Mayor Jack Longino said "the creation of over 500 jobs will have a significant socio-economic impact on our city and the entire region."
The company will open its local administrative office before year-end and the call center by the end of January, said Katie McCreary, a spokeswoman at the Georgia Department of Economic Development. The company expects to hire 100 initially and bring employment up to 570 by the end of 2016, she said.
Posted by Veronica Silva Cusi, news correspondent
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About VXI Global Solutions:
VXI supports multiple types of interactions across multiple channels. Our experience includes product/services inquiries and lead generation, customer care, sales, retention, as well as technical support of hardware/software and other products. In addition we perform application processing, data entry, research & adjustments, early stage collections, fulfillment, and post call surveys. We can assist clients via voice, IVR, chat, email, and text. Specifically our services include the following Business Process Outsourcing • Customer Care • Inbound/ Outbound Sales • Technical Support • Multi-Channel Solutions • Retention and Loyalty Programs • Back office Support Information Technology Outsourcing: • Application Maintenance and Testing • Global Release and Localization • Quality Assurance and Testing • Software Development • Research & Development Operations • Systems Management • Database Analysis • Technical Support • Database Management • Infrastructure Management • Digital Care Services • Software Development • QA / Functional Testing - Interoperability • Globalization
Published: Friday, December 18, 2015