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News : New Constructs Taps ServiceSource for Customer Service
San Francisco, April 24, 2014 -- ServiceSource (NASDAQ: SREV), the global provider in recurring revenue management, announces that New Constructs, an investment analyst firm and service, has selected ServiceSource to drive growth and customer success for its subscription research service. Leveraging its managed services, ServiceSource will sell annual subscriptions for New Constructs’ online research to registered financial advisors in North America. As new clients are onboarded, ServiceSource will manage key activities across the customer lifecycle including adoption, retention and subscription renewals.
"In today’s information saturated marketplace, investors have a lot of options when selecting a financial advisory service," said David Trainer, President and CEO of New Constructs. "To stand out and drive growth, our primary goal is to consistently provide the most accurate information to our clients. Our partnership with ServiceSource will drive new levels of engagement to ensure that our clients exploit the full potential of the New Constructs research platform and ultimately make more informed investment decisions and fulfill fiduciary responsibilities."
"New Constructs is a perfect example of a high growth business that requires a comprehensive customer engagement strategy across every phase of the lifecycle," said Jay Ackerman, Head of Worldwide Sales and Customer Success at ServiceSource. "With a feature-rich service, New Constructs must demonstrate the value – early and often – to ensure customer adoption, retention and expansion. We’re excited about our partnership with New Constructs and that ServiceSource’s technology and managed services will be a driving force for the company’s long-term growth strategy."
Posted by Veronica Silva Cusi, news correspondent
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ServiceSource International, Inc. (NASDAQ: SREV) is a global provide in cloud-based recurring revenue management solutions. The company helps customers drive growth and build long-standing relationships across the customer lifecycle with the industry's most comprehensive data management, analytics, automation and services capabilities. Through Renew OnDemand™, Scout® and proven services, ServiceSource delivers higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability.
Published: Monday, April 28, 2014