News : New Contact Centre for The Contact Company
Wirral, England, March 27, 2015 -- The Contact Company is using a package of public and private funding to construct a new contact centre on the Wirral.
The package was provided by Barclays, the Regional Growth Fund and the North West Fund for Loans Plus.
The Liverpool City Region Local Enterprise Partnership and the Wirral Chamber of Commerce also gave support to the company, which currently employs 220 staff in Birkenhead.
CEO and owner Asif Hamid said: "Moving to new premises will increase our capacity, allow us to service new customers and also introduce a host of new services. We're also planning to take on more staff locally as we grow.
"We've combined our own funds with an impressive funding package to get the project off the ground."
Ian Wilby, relationship director at Barclays Corporate Banking in Liverpool, said: "The Contact Company is a well-run, growing North West business and is now ideally positioned to continue on its growth track over the coming years.
"We have built a strong relationship with the management team so that we understand the key drivers for the business which, in turn, has enabled us to deliver a funding solution that fully satisfies their on-going requirements."
The North West Fund for Loans Plus is managed by FW Capital.
Simon Berry, senior investment executive at FW Capital, said: "Our loan provided the much-needed final piece of the funding jigsaw that enabled The Contact Company to go ahead with the project. We were able to join forces with a range of local partners to come up with a comprehensive package of funding and other assistance.
"It's an excellent example of the impact investments from the North West Fund for Loans Plus can have."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keep Cost In Perspective
More Editorial From The Contact Company
About The Contact Company:
Here at The Contact Company, we add value for clients; working as trusted partners, to manage and develop their customer contact processes.
Published: Tuesday, March 31, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.