News : New Crisis Hotline Staffed with Mental Health Professionals
Traverse City, MI, USA, March 27, 2019 -- There will soon be a new resource for people in crisis, with mental health counselors just a phone call away.
Northern Lake Community Mental Health is partnering with Protocall for a new 24/7 crisis hotline.
Starting April 1 those in crisis can call 1-833-295-0616.
Under the new partnership, everyone answering the phone will be a licensed mental health professional or have a master's level education.
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The current partnership with Third Level Crisis Center has professionals and volunteers answering the phone.
The Third Level Crisis Hotline will be shutoff at the end of April.
The new hotline will cover Crawford, Grand Traverse, Leelanau, Missaukee, Roscommon and Wexford counties.
Karl Kovacs, the CEO of Northern Lake said anyone who feels they are in crisis can call the hotline.
"Maybe they've had a traumatic life event, maybe somethings happened in their family, or maybe they're just very anxious or depressed or feel they're in crisis," Kovacs said. "We want them to call us whenever they feel they're in crisis, not to guess whether should or should not call. When in doubt call us."
Kovac predicts they be get about 800 after-hours calls per month with the new crisis line.
Both phone lines will be open for calls during the transition period.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, March 29, 2019