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News : New Crisis Hotline Staffed with Mental Health Professionals

#contactcenterworld, @_Conn3ct_

Traverse City, MI, USA, March 27, 2019 -- There will soon be a new resource for people in crisis, with mental health counselors just a phone call away.

Northern Lake Community Mental Health is partnering with Protocall for a new 24/7 crisis hotline.

Starting April 1 those in crisis can call 1-833-295-0616.

Under the new partnership, everyone answering the phone will be a licensed mental health professional or have a master's level education.

The current partnership with Third Level Crisis Center has professionals and volunteers answering the phone.

The Third Level Crisis Hotline will be shutoff at the end of April.

The new hotline will cover Crawford, Grand Traverse, Leelanau, Missaukee, Roscommon and Wexford counties.

Karl Kovacs, the CEO of Northern Lake said anyone who feels they are in crisis can call the hotline.

"Maybe they've had a traumatic life event, maybe somethings happened in their family, or maybe they're just very anxious or depressed or feel they're in crisis," Kovacs said. "We want them to call us whenever they feel they're in crisis, not to guess whether should or should not call. When in doubt call us."

Kovac predicts they be get about 800 after-hours calls per month with the new crisis line.

Both phone lines will be open for calls during the transition period.

#contactcenterworld, @_Conn3ct_

Posted by Veronica Silva Cusi, news correspondent
Source: https://upnorthlive.com


About Conn3ct:
Company LogoConn3ct is a vendor-agnostic communications partner that helps multi-site organisations across the world to solve their communications challenges by delivering simple solutions to complex problems. With over 30 years of knowledge and experience, Conn3ct offers a range of unified communications, contact centre and global network service solutions. Conn3ct is backed by Apiary Capital, a UK mid-market private equity firm with extensive experience investing across the business and technology services sectors.
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Today's Tip of the Day - Getting The Training Underway

Read today's tip or listen to it on podcast.

Published: Friday, March 29, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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