Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : New Customer Service Robot Now Roaming Airport Terminal
Indianapolis, Oct 10, 2014 -- A new customer service robot is now roaming around the passenger terminal of Indianapolis International Airport.
The robot was rolled out with a staffer guiding it remotely around the baggage claim area greeting travellers and looking for anyone who needed assistance. The robot looks like a miniature Segway, but with a blue customer service shirt and an interactive iPod on top showing the employee piloting it.
Guest services director Brian Eckstein tells WRTV the robot enables workers to answer questions without people having to find the customer service desk.
Many travellers didn't know what to make of the robot on its first day. Cliff Willms told The Indianapolis Star he'd rather talk with a person than a machine. Some waved to the robot, while others took photos with it.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
Published: Monday, October 13, 2014