News : New Customer Service Robot Now Roaming Airport Terminal
Indianapolis, Oct 10, 2014 -- A new customer service robot is now roaming around the passenger terminal of Indianapolis International Airport.
The robot was rolled out with a staffer guiding it remotely around the baggage claim area greeting travellers and looking for anyone who needed assistance. The robot looks like a miniature Segway, but with a blue customer service shirt and an interactive iPod on top showing the employee piloting it.
Guest services director Brian Eckstein tells WRTV the robot enables workers to answer questions without people having to find the customer service desk.
Many travellers didn't know what to make of the robot on its first day. Cliff Willms told The Indianapolis Star he'd rather talk with a person than a machine. Some waved to the robot, while others took photos with it.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Prompt
Published: Monday, October 13, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), e...