News : New Experience Management Solution Announced by IR
Orlando, FL, USA, March 27, 2017 -- IR, a global provider of experience management solutions for unified communications and contact centers, announced support for Microsoft Skype for Business Online in its IR Prognosis for UC. Organizations can now provide better visibility into call and meeting quality issues and faster troubleshooting in a single solution across Skype for Business Online as well as on-premises, multi-vendor environments, and co-existing UC solutions from Cisco and Avaya.
Kevin Ryder, Chief Marketing Officer at IR said, "Senior executives are keen to reap the benefits of digital transformation, which is underpinned by effective communications and collaboration. However, this can be undermined by a lack of planning and comprehensive UC management tools, leading to poor user experience and adoption. Ensuring end-to-end visibility across an entire UC ecosystem is critical and by extending Prognosis capabilities into Skype for Business Online, our customers gain valuable insights to identify and remediate issues quickly regardless if they exist on-premises or in the cloud."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Levon Esibov, Partner PM Director at Microsoft Corp. said, "Microsoft is committed to providing to our customers the best experience possible through our Skype for Business solution, so we set very high standards for our partner solutions evaluated through the IT Pro Tools Program. We’re pleased that IR Prognosis for UC has been a certified product helping organizations plan, deliver, and operate a successful Skype for Business solution."
It's more important than ever that companies are investing in performance management solutions like Prognosis, because as the complexity of UC systems grow, so can the operational cost if they do not have the right management solutions in place. According to a recent study published by Nemertes Research, organizations that use specialty tools to manage UC implementations and performance save 58 percent in IT costs over organizations that do not.1
"In addition to a reduction in operational costs, our research has shown that customers using UC management and monitoring tools also see an increase in user adoption," said Robin Gariess, President at Nemertes Research. "More than half of the organizations that we surveyed still do not leverage the benefits of UC monitoring and management tools. Organizations that invest in solutions such as Prognosis not only see wider UC adoption, but also reduced staffing needs and overall UC operating costs."
The expanded features for Prognosis for UC and Prognosis UC Assessor are available today for selected customers and partners, and will be generally available in the second quarter of 2017.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Break Monotony – Rotate Your Staff
More Editorial From Integrated Research
About Integrated Research:
IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
Published: Tuesday, March 28, 2017
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce managemen...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from tec...