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News : New Features Include Multi-Language Prompt Support and Mobile Multitasking

#contactcenterworld, @zoom_us

San Jose, CA, USA, July 23, 2019 -- Zoom Video Communications, Inc. (NASDAQ:ZM) announced the general availability of its Zoom Phone cloud phone service in Australia and the United Kingdom. It also released several enhancements for the service including multi-language prompt support, Office 365 and Gmail integrations, ability to multitask on mobile without dropping the call, on-hold music management, and others.

Zoom Phone is a cloud phone system available as an add-on to Zoom’s platform. 

"Zoom Phone has been easy to deploy, straightforward for our team to use, and rock solid from a reliability standpoint. For our half-remote team, it’s perfect," said Shane Scott, head of process for Illumin8.

"Zoom continues its bold foray into the UCaaS market announcing the availability of its successful Zoom Phone product in Australia and the UK," said Elka Popova, global VP of connected work research at Frost & Sullivan. "The innovative provider reports impressive adoption of Zoom Phone in its domestic US market driven by the rapid launch of important new features, deep integrations, and flexible deployment options that promptly address key concerns and objectives of various stakeholders including IT staff, business leaders, and end users."

"Zoom Phone feature enhancements and global expansion have been a top priority for us at Zoom as we focus on building out a world-class phone system. We’re excited to announce that we will be extending native Zoom Phone PSTN service in Australia and the United Kingdom," said Oded Gal, head of product management for Zoom. "Our Zoom Phone service will provide leading-edge features that will give more flexibility and control to our valued customers."

Zoom Phone is available as an add-on for existing Zoom customers.

#contactcenterworld, @zoom_us

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Zoom Video Communications, Inc:
Company LogoZoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is a private company headquartered in San Jose, California.
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Today's Tip of the Day - Using Suppliers – Be Safe, Not Sorry!

Read today's tip or listen to it on podcast.

Published: Thursday, July 25, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300
 
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