News : New Global Collaboration Expected to Transform Public Safety Across the World
Santa Clara, CA, USA, April, 2017 -- The new collaboration announced by the European Emergency Number Association (EENA) in Brussels, and the National Emergency Number Association (NENA) in the United States will transform how first responders help save lives, according to Avaya, a global provider in real-time communication applications.
The collaboration is expected to replace legacy first responder systems developed and deployed in the 1960s and 1970s. These aging systems, built many years before the existence of the Internet or e-mail, are isolated and disparate islands of connectivity, built on platforms that are not capable of accepting the current modes of communications used by citizens around the world, let alone interconnect the more than 6,000 9-1-1 centers across the United States.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Unable to progress beyond these legacy technologies, and relegated to telephone number lookups, emergency responders in Europe, North America and across the globe will now team up with industry IT providers to create IP-based, interoperable "Next Generation 9-1-1" systems. "Next Generation 9-1-1," based on the "NENA i3" standard, can accept video, pictures, text, and data as easily as they accept voice today. Intelligent information will be placed in context, enabling emergency response vehicles and equipment on-scene to become intelligent endpoints connected to the core Emergency Services IP Network, or ESInet. Dynamic data, such as live video and floor plans of an incident site, can now be conveyed directly to first responders, safely and securely connecting Internet of Things devices to the newly adopted infrastructure being built out across many regions.
"How can Uber find you and 911 can't? Simple, Uber asks the phone, while 911 uses the phone number, which can move. The joint standards efforts of both NENA and EENA will change that, providing explicit location information from the device, making the world a safer place. Whether you are in the 5th floor conference room in a burning building, stuck on the side of a highway with a flat tire, or trapped in a hostage situation, you and future generations of citizens living on either side of the ocean will profoundly benefit. Avaya is the world's leader in contact center solutions and we have the next generation know how to lead the global alignment of ubiquitous critical communication that will eliminate the digital divide and make our one world a better and safer place for all."
Mark J. Fletcher, ENP, Co-Chair of the Emergency Notification WG of the FCC Disability Advisory Committee, NENA Accessibility Committee; Chief Architect - Worldwide Public Safety Solutions - Office of the CTO - Enterprise Solutions, Avaya
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Increase Spending Where It's Visible
More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About European Emergency Number Association:
EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, associations and solution providers in view of improving emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies. The EENA memberships include 991 emergency services representatives from 70 countries world-wide, 68 solution providers, 15 international associations/organisations, 150 Members of the European Parliament and 57 researchers.
Published: Monday, April 24, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
|Genex Infosys Limited|
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...