News : New Helpline Will Plug Teens into Services They Need
Finger Lakes Region, NY, USA, Jan 14, 2016 -- The Institute for Human Services Inc. is launching a new hotline that will offer a free, safe and confidential source of support and information for youths, parents and professionals.
The existing 2-1-1 Helpline serves as a clearinghouse that guides people to services and resources in the community. The new 211 Teen Helpline will follow the same concept, only it will be geared toward the needs of youths in the community.
2-1-1 Teen Helpline is an outlet for youths to share their experiences and receive support in finding help. The helpline operates 24/7 through various platforms — including calling the contact center, searching the website and chatting online for help.
Website users can search by program category, keyword and zip code. Program details include contact information, location information and Google map links, as well as program description details.
"Based on our discussions with members of the task force, school personnel, young adults and others, we know (teens) are facing the pressures of eating disorders, violence and depression, alcohol, drugs and smoking, sexuality, getting through high school and getting into college and getting a job," 2-1-1 Director Carol Wood said during a Thursday morning news conference.
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"Helpline has been connecting people of all ages with the help they need, whether it's for basic needs such as food or shelter, health information or sensitive health topics, since 1984," Wood said. "It's confidential and nonjudgmental, toll-free and 24 hours a day by phone or online. The information we manage is verified directly by the agencies offering the services, and it's kept up to date. (It's) a trusted source."
The service covers Chemung, Steuben, Schuyler, Allegany and Yates counties. Teens can access the helpline by dialing 2-1-1 or online
Posted by Veronica Silva Cusi, news correspondent
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